Application Closed
Job Title: Taxi Controller - Customer Support - Email & Chat Support
Location: Remote Job Opportunity
Are you a highly motivated individual with excellent communication skills? Do you thrive in a customer-centric environment? If so, Taxi2Cardiff Limited has an exciting remote job opportunity for you!
About Us: Taxi2Cardiff Limited is a prominent taxi company based in Cardiff, UK. We provide reliable and efficient transportation services to customers in and around the Cardiff area. As a leading player in the industry, we strive to offer exceptional customer service and ensure a smooth experience for both our passengers and drivers.
Role Overview: We are currently seeking a dedicated and talented Taxi Controller to join our remote team. As a Taxi Controller, you will be responsible for handling communication between our customers and drivers, ensuring efficient coordination, and maintaining a high level of customer satisfaction.
Responsibilities:
- Communicate effectively with customers and drivers in the UK, demonstrating professionalism and excellent interpersonal skills.
- Read and respond to emails promptly, addressing any queries or concerns efficiently.
- Engage in live chat conversations to assist customers and drivers with their inquiries.
- Utilize basic Google and computer knowledge to track drivers' locations on a map.
- Maintain a reliable internet connection, along with a backup power source, to ensure uninterrupted remote work.
- Set up a quiet and dedicated workstation at home, which may be monitored via CCTV to ensure adherence to shift hours.
- Work 6 days a week, with 4 days consisting of 8-hour shifts and 2 days consisting of 12-hour shifts.
Salary and Benefits:
- First Month Salary: 30,000, reflecting the learning process and initial onboarding.
- Second Month Salary: 35,000, based on performance and progress.
- Fixed Salary (after 6 months): 40,000, contingent upon consistent performance and dedication.
- Employee of the Month: An additional 5,000 reward for the overall best performer, considering system management, error detection, booking handling, and exceptional customer support.
Requirements:
Excellent communication skills with fluency in English.
Comfortable interacting with customers and drivers in the UK.
Proficient in reading and replying to emails promptly and professionally.
Ability to engage in live chat conversations effectively.
Basic knowledge of Google and computer operations to track drivers on a map.
Access to a reliable laptop and a stable internet connection.
Availability of backup power to ensure uninterrupted work during power outages.
Ability to set up a quiet and separate workstation at home, allowing for CCTV monitoring during shifts.
1-2 weeks Training required at office located at Nizam Block Iqbal Town.
Must be comfortable in both night and afternoon shifts.
Join our team at Taxi2Cardiff Limited and be a part of our success story. As a remote Taxi Controller, you will play a crucial role in ensuring our operations run smoothly and efficiently, while contributing to our commitment to exceptional customer service.
Note: Only shortlisted candidates will be contacted for further evaluation.
Closing Date: 12/07/2023 14:56